Cancellation Policy
Contents: 1. Cancellation fee schedule · 2. Notice submission and cut-off · 3. Cancellation of subcontracted services
Atelier 4 reserves the right to assess cancellation fees for services cancelled within specified notification windows prior to the scheduled service date.
1. Cancellation fee schedule
Notice periods are calculated using calendar days prior to the scheduled job date.
| Service type | Notice provided | Cancellation fee |
|---|---|---|
| All standard services | 4 or more calendar days | 0% |
| 2 to 3 calendar days | 50% | |
| 1 calendar day or less | 100% | |
| Shuttle bookings | 10 or more calendar days | 0% |
| 5 to 9 calendar days | 50% | |
| Fewer than 5 calendar days | 100% |
2. Notice submission and cut-off
Cancellation notices must be submitted in writing. Any cancellation notice received after 4:00 PM on a Friday, or after 4:00 PM on the business day immediately preceding an official holiday, will not begin the notice period until the following business day. For the purposes of calculating the notice period, the official notice date will be deemed the next business day following such submission.
3. Cancellation of subcontracted services
If Atelier 4 has engaged a subcontractor to perform or assist with any part of a booking due to job specifications, standard notification windows and fee schedules do not apply to third-party costs. Regardless of when notice of cancellation is received, the client remains fully responsible for reimbursing Atelier 4 for:
- 100% of all total fees and charges assessed by or owed to the subcontractor; and
- an additional 25% administrative fee calculated on the total subcontractor charges.
Questions about this policy:
Atelier 4, LLC
1960 Cross Beam Dr
Charlotte, NC 28217
718-433-3500